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Return Policy
Return/Exchange Policy – Online Purchases
Sugar Factory will gladly exchange your online purchases of apparel or accessories within 30 days of purchase to ensure your satisfaction. Please return items in original, unused condition with tags attached and a copy of your packing slip or receipt to:
Sugar Factory
Attention: Returns/Exchanges
3663 Las Vegas Blvd. South Suite 720
Las Vegas, NV 89109
Include a note about the reason for your exchange and any special instructions. We do not offer refunds. We also cannot accept returns or exchanges of seasonal or customized merchandise, nor perishable or food items, including Couture Pops and refills. Naturally, if you have any questions regarding our products please contact us immediately at https://sugarfactory.com/customer-service.
Return/Exchange Policy - Retail Store Purchases
Sugar Factory will gladly exchange your purchases from our Sugar Factory retail locations within 30 days of purchase. Items must be returned directly to the store where purchased in original, unused condition with tags attached and your original receipt. We do not offer refunds. We also cannot accept returns or exchanges of seasonal or customized merchandise, nor perishable or food items, including Couture Pops and refills. Again, please contact us by phone or email if you need any assistance with our products.